Business development centers have
become the key to the success of the sales department and the
instrument that thrusts a dealership ahead of its competitors.
Dealers spend thousands of dollars to train employees and make
phones ring. However, it is pertinent that a plan of action is
implemented to handle each and every opportunity to increase
effectiveness of dollars spent.
Our strategy for establishing BDC's
includes total consulting. Business Development Concepts will:
-
Assist with employment recruiting
for the BDC ensuring a selection of qualified candidates to
staff the department
-
Advise the dealer regarding proper
setup of the room and infrastructure to create a successful
environment for employees
-
Identify pertinent support materials
including CRM, advertising info, computers and phone systems
-
Supply pay plan and job descriptions
for BDC positions
-
Train BDC representatives to perform
and exceed minimum requirements for phone activity using
scripted materials
-
Assist the dealer with establishing
long term goals
Services are ongoing.
